FAQ
Frequently Asked Questions
Is experience required?
No jet ski experience is required to go on our tour.
How long does the tour go for?
What is the best way to get to Whittier?
We always recommend the best way of getting to Whittier (or getting around Alaska in general!) is a rental car. It allows you to have much more freedom in where you can go and stops you can make. The next best thing if that’s unavailable is a shuttle. We highly recommend Bear Valley Road Runner www.bearvalleyroadrunner.com
What is your refund policy?
For a full refund (minus processing fees of $50 per person), please make cancellations to your trip at least 14 days in advance. Rescheduling is allowed subject to availability. Within 14 days and up to 3 days before your tour there is a rescheduling fee of $50 per person. If you cancel within 3 days of your tour there are no refunds. If you do not show up for your tour, there are no refunds.
What if I miss the tunnel?
We cannot hold the tour for you if you miss the tunnel and there are no refunds. Please make sure you leave enough travel time to make the tunnel into Whittier for your tour time. You can check the Whittier Tunnel Schedule here
Where can I park in Whittier?
We have free parking on our lot in Whittier so save yourself the parking ticket!
When do you cancel a jet ski tour?
What happens if it rains on our jet ski tour?
What are your weight/height limits?
Our weight limits are 260lbs and 6’6”. It does depend on how you’re proportioned as well so take that into account.
What is the age limit?
Anyone 16 and over can operate their own jet ski. Children aged 12-15 can ride as a passenger with an adult who has previous jet ski experience (or snowmachine, motor bike, atv etc.). Please bear in mind this is a 60 mile round trip on the ocean in changing water conditions so it’s a lot more strenuous than riding on a lake and make sure your child is interested in holding on for 3 hours. Please call us on 907-830-4001 to discuss price and book a passenger.
What do you mean by “good physical condition”?
We don’t recommend coming off the couch and jumping on one of our jet ski tours. This is one of the most physical ways to get to the glaciers and you may be sore then next day! Age is not a factor – we have taken people in their 80’s before – it’s more a sense of adventure and seeking the thrill of driving yourself to a glacier.
Can I double up/ride tandem?
Can we freeride on the jet skis?
What speed do we have to go?
Is this safe?
What should I wear?
What should I bring?
Do we stop for lunch?
We don’t stop for lunch. We recommend having breakfast or lunch and supporting one of the awesome local cafes in Whittier!